incove Terms of Service
These Terms govern the rights, obligations, and responsibilities between the operator and users regarding the use of incove ("the Service"). By signing up for or using the Service, you are deemed to agree to these Terms.
1. Nature of the Service
incove is a closed service for sharing and looking back on photos, videos, and messages only within the close circles you belong to, such as family and friends. There is no public feed, discovery, stranger matching, or follow feature, and content is visible only inside the group it was shared to.
2. Encryption and storage of content
The contents of the photos, videos, and sealed messages you upload are end-to-end encrypted (E2EE), so no third party, including the operator, can view them. The operator relays and stores content only in encrypted form. See the Privacy Policy for details.
3. Eligibility
You must be at least 14 years old to use the Service, or older where the law of your country of residence sets a higher minimum age (15 or 16 in some countries, including parts of the European Economic Area). We do not support accounts below the applicable minimum age, and we delete or deactivate any account we confirm does not meet it. You are responsible for keeping your account and authentication credentials secure, and you must notify us promptly if you become aware of unauthorized use of your account.
4. Prohibited content and conduct
Although this is a closed service based on family and small circles of acquaintances, the creation, posting, sharing, or solicitation of illegal/harmful content — including child sexual abuse material (CSAE), non-consensual intimate imagery, hate speech, and incitement to violence or crime — is strictly prohibited.
You must not:
- Create, possess, share, or solicit child sexual abuse material (CSAE)
- Post or share non-consensual intimate imagery filmed or distributed without consent
- Engage in hate, discrimination, harassment, or threats against others, or incite violence or crime
- Post obscene content or content that offends others or violates the law
- Infringe others' rights (portrait, copyright, personal information, etc.)
- Attempt to circumvent or defeat the Service's closed/encrypted structure, or abuse it via automated mass sign-ups or invites
5. Reporting, content removal, and account sanctions
If you violate these Terms, then upon another member's report and under these Terms, the content may be blocked or removed and the account suspended temporarily or permanently, without prior notice.
The operator responds to violations through the following system.
- In-app reporting: report any video, message, user, or group via the ⋯ menu → Report, without leaving the app. Report reasons are categorized as child sexual abuse, non-consensual intimate imagery, obscenity, and other.
- Blocking: you can block a specific user to prevent mutual exposure.
- Immediate action: reports of CSAE and non-consensual imagery immediately block delivery of the content; after priority review (target within 24 hours), confirmed cases result in removal, evidence preservation, reporting to authorities, account suspension, etc. Other reports are acted on after review (target within 72 hours).
When the operator becomes aware of CSAE, it removes it and fulfills its legal duties, including reporting to investigative and relevant authorities.
6. Storage and sharing scope of content
Content you upload is first stored in your own space, and you choose which group to share it to. Sharing outside a group occurs only with your explicit consent.
7. Account and data deletion
You can delete your account directly under Settings → Delete account, and if you cannot use the app, you may request deletion at hello@incove.app. Data handling on deletion follows the Privacy Policy.
8. Intellectual property
Rights to the content you upload belong to you. The operator processes content only as needed to provide the Service (relay/display within groups) and, given E2EE, does not view or use its contents. Rights to the Service itself (software, brand, logo) belong to the operator.
9. Changes to and suspension of the Service
The operator may change or suspend all or part of the Service in the following cases, announcing significant changes in advance (or afterwards where urgent or unavoidable).
- Service improvements, feature additions/changes, and maintenance
- Unavoidable technical or operational causes
- Adjustments required by changes in law or policy
The Service is currently in beta; features and scope may change with notice.
10. Disclaimer and limitation of liability
The Service is provided "as is," and to the extent permitted by law the operator is not liable for damages arising from causes beyond its reasonable control, such as force majeure, user fault, or third-party infrastructure failure. To the fullest extent permitted by law, the operator's liability for indirect, special, or consequential damages, lost profits, and loss of data is limited. Because the operator cannot decrypt content under E2EE, content may be unrecoverable if you lose your private key.
11. Changes to the Terms
The operator may change these Terms within the bounds of applicable law, announcing the effective date and content of changes. If you do not agree to the changed Terms, you may stop using the Service and delete your account.
12. Governing law and jurisdiction
These Terms are interpreted and applied under the laws of the Republic of Korea. Disputes between the operator and users related to the Service are subject to the court designated under applicable law. The parties will first seek to resolve disputes through good-faith consultation, and consumers retain any protections afforded by the mandatory laws of their country of residence.
13. Contact
Inquiries about these Terms and the Service can be sent to hello@incove.app, and safety/report matters to safety@incove.app. (Operator: TenYoung Labs)